Privacy Policy 

Last modified: 05/06/24

A. Introduction

Southall Sikh Funerals ("Company", "We" or "SSF") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.southallsikhfunerals.co.uk/ (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to the information we collect:

On this Website.

In email, text, and other electronic messages between you and this Website.

Through offline channels any other means, including on any other website operated by Company or any third party including our affiliates and subsidiaries.

In the future, we may collect information about your interactions with our advertisements and applications on third-party websites and services, provided those applications or advertisements include links to this policy.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

The content of this website, including but not limited to the design, layout, look, appearance, and graphics, is either owned by us or licensed to us. Reproduction of any material is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorized use of this website may give rise to a claim for damages and be considered a criminal offence.

B. Children Under the Age of 13 years

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at manpreet@southallsikhfunerals.co.uk

C. Information We Collect About You and How We Collect It

1. We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as name, postal address, email address, telephone number, sensitive information that reveals a person's racial or ethnic origin, religious /philosophical beliefs, health info or sexual orientation and any relevant details about the deceased ("Personal Information");

About your internet connection, the equipment you use to access our Website, and usage details.

2. We collect this information:

Directly from you when you provide it to us.

In the near future, we may automatically collect information as you navigate through our site. This information may include usage details, IP addresses, and data gathered through cookies, web beacons, and other tracking technologies.

3. Information You Provide to Us:

The information we may collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website. We may also ask you for information when you report a problem with our Website.

Records and copies of your correspondence including email addresses, if you contact us.

In future, we may collect details of transactions you carry out through our Website and of the goods and services. You may be required to provide financial information before using our services through our Website.

4. Information We Collect Through Automatic Data Collection Technologies:

As you navigate through and interact with our Website, we may in near future use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioural tracking).

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect from you. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns,

Store information about your preferences, allowing us to customize our Website according to your individual interests,

Speed up your searches,

Recognize you when you return to our Website.

5. The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies) Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalize content. Cookies are small data files that are placed on your device when you visit our site. We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until they expire, or you delete them. By using our website, you consent to our use of cookies. You can control and manage cookies through your browser settings. However, please note that disabling cookies may affect the functionality and features of our site.

Please note that as of May 26, 2012, new regulations regarding cookies on websites are in effect. We utilize Google Analytics, a web analytics service from Google, Inc.
("Google"), which uses cookies to help us understand how users interact with our site.
The data generated by these cookies, including your IP address, is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the site, compile reports on website activity, and provide other services related to internet usage. Google may share this data with third parties when required by law or when those parties process the information on Google's behalf. Google will not link your IP address with other data they hold. By using our website, you agree to the data processing by Google as described.

D. Why We Collect Your Personal Information and How We Use It

We collect your personal information for specific purposes related to our funeral services and employment practices. These purposes include:

Your personal information is essential for us to effectively arrange and provide funeral services. This includes details such as your name, contact information, and any specific preferences or requirements you may have for the funeral.

If you have applied for a job with us or are currently employed by us, we use your information for employment-related purposes. This includes information such as your employment history, qualifications, and contact details.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To provide you with the funeral services you have requested. This may include coordinating with third-party service providers such ministers/celebrants, crematoriums, florists, and others involved in the funeral process.

To work closely with you to understand and fulfil your specific requirements for the funeral service. This may include discussing and finalizing details such as the order of service, music selection, and any other personal touches you wish to include.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To provide you with training or information about funeral services, if relevant to your role or if you have expressed an interest in learning more about our services.

To detect and prevent crime or fraud. In some cases, we may be required by law to disclose information about you, such as to comply with a legal or statutory obligation or to protect our legal rights.

If you are employed by us, we use your information to fulfil our obligations to you as an employer. This includes processing payroll, providing benefits, and managing your employment status.

In any other way we may describe when you provide the information.

For any other purpose with your consent.

We take the protection of your personal information seriously and will never share or sell your data to other companies for promotional purposes. We only share your information with third parties when it is necessary to provide the funeral services you have requested, and we always ensure that only the minimum amount of information necessary is shared.

We will not disclose any information about you without your express permission, except in cases where we are legally or statutorily obligated to do so.

Unfortunately, the transmission of information via the internet is not completely secure.

Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

E. Disclosure of Your Information

We will not disclose any personal information obtained through this website without the explicit permission of the individual to whom it pertains. Personal information will be used solely to process your request and, if necessary, to respond to you. By contacting us, you consent to the collection and use of your personal information for this purpose. Additionally, we may store information collected from visitors for statistical monitoring and to address feedback regarding the site.

However, we may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SSF, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

F. How We Store Your Information and How Long We Keep it

For funeral services, we retain your data in an identifiable form for a period of 24 months from the date you provide it to us or, if applicable, the date of the funeral, whichever is later. Any banking information is promptly deleted after use.

Regarding employee information, we retain personal data for the minimum period required by relevant legislation or national guidance, such as HMRC guidelines. After this period, all data is securely destroyed. Personal information of unsuccessful job applicants is securely destroyed after a period of 6 months.

We conduct regular reviews of suppliers' and professionals' personal information every 24 months, along with a legitimate interest assessment. If retention is deemed necessary, we retain the information for an additional 24 months, unless you request otherwise or the information is no longer required for daily processing, at which point it is securely destroyed.

Accessing and Correcting Your Information

You may also send us an email at manpreet@southallsikhfunerals.co.uk  to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

H. Your Privacy Rights under GDPR

Under the UK GDPR, the lawful basis on which we rely to process our personal information are:

We process your information to fulfil our responsibilities as a funeral services arranger and provider, as well as an employer.

We process your information to obtain feedback on our performance, assess satisfaction with our services, and improve them. We also use this information for day-to-day functions, such as maintaining a list of suppliers, contractors, and professionals for funeral-related services.

We may process your information for marketing or promotional activities with your consent.

We process your information based on the GDPR and other applicable laws for compliant data transfers.

Our Company would like to make sure you are fully aware of all of your data protection rights under the GDPR. Every user is entitled to the following:

The right to be informed - You must be informed by Us how we use your Personal Information through our Privacy Policy.

The right to access - You have the right to request Our Company for copies of your personal data.
We may charge you a small fee for this service.

The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right related to automate decision-making and profiling - Based on your consent or the performance of a contract with you, you have the right to be provided your personal data in machine readable format so that they can be ported to a replacement service provider.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: manpreet@southallsikhfunerals.co.uk

1. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page without any notice. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

J. Contact Information

To register a complaint or concern, please contact Manpreet Singh, SSF's Funeral Director via  manpreet@southallsikhfunerals.co.uk

You can also complaint to the ICO if you are unhappy with how we have used your data.

The ICO's Address:

Information Commissioner's Office,

Wycliffe House,

Water Lane, Wilmslow, Cheshire,

SK95AF